Process Improvement and Lean for Business
Anna Ross is an experienced process improvement professional. She is passionate about working with businesses to improve the way they operate.
Anna works with businesses to improve their end to end processes to make them more effective and efficient, whilst keeping the customer in mind.
Anna is a Six Sigma Black Belt, Lean Consultant and Chartered Accountant.
Improved the number of days from customer loan application to assessment by 50% or 10 days, increasing quote conversion rate
Finance Industry
Improved the end-to-end construction loan process by 30%
Finance Industry
Accounts payable process is now manageable, no overtime and happier staff
Manufacturing Industry
"Anna is an experienced and thoughtful project and strategic partnership manager with a strong focus on execution. Navigating and balancing banking compliance with Fintech innovation and relationship management."
Bruce Speirs - Executive, Bendigo and Adelaide Bank
"Anna was a key member of the team that launched TicToc and also played a pivotal role in the white labelling of the Tic:Toc platform to Bendigo and Adelaide Bank, working very effectively with key partners and defining processes. Her financial services experience and lean project management skills complimented TicToc’s approach to Agile Technology build and culture."
Anthony Baum - CEO and Founder Tic:Toc
“Anna recently helped Wine Australia review the activities of its regulatory services team to ensure they remain “fit for purpose”. Her collaborative, and confident, approach encouraged an exchange of ideas, and the identification of potential areas of improvement, that may not have emerged without her guidance. Her considerable experience with the LEAN technique, and her ability to engage productively with all team members, ensured we developed a series of very practical steps to support the continuous improvement of our operating system. The team has adopted these new tools enthusiastically, to the benefit not only of our business but also, most importantly, of our customers”
Steve Guy - General Manager, Market Access, Wine Australia
"Anna worked with the Finance and Administration Team at SAGE Automation for a 6 month period during which she directed and coordinated the review of the key accounts payable processes including interactions with stores and procurement, to develop recommendations to improve the end to end process.
Her energy and drive to implement the recommendations was commendable, delivering efficiencies by reducing workloads and freeing up time for accounts payable staff to undertake value added activities.
Anna's work resulted in estimated savings of over 0.5 man-days per week and a reduction in previously unmanageable work load. Anna was great to work with and her enthusiasm, drive and even tenaciousness to drive improvement is outstanding."
Scott Peters - Formerly Group CFO SAGE Automation
"Through the delivery of the Operational Excellence program at Homestart and Anna's hands on project work with the Loan Processing team, the team has been able to increase the number of loans they move through to settlement. By improving our processes, we have reduced and nearly eliminated overtime, and have been able to increase our processing capacity by more than 30% on the previous 12 months. The team have more time to do value adding work and are doing less non value added work and this ensures that HomeStart customers can get into home ownership sooner."
Scott Kimber - Lending Operations Leader, Homestart Finance